Our goal is to make sure you are completely satisfied with your purchase. We provide the choice of a refund or exchange within 30 days of the purchase date, subject to the terms specified in this policy if for any reason you are not satisfied.

Refunds

In order to qualify for a refund, the product must be in its original packaging and condition. Products that have been damaged, used, or assembled may not be eligible for a refund. Refunds will be issued to the original payment method, and we retain the right to refuse a refund if the product is not returned in its original condition.

Exchanges

Please contact us if you would like to exchange an item for a different product or size. We will assist you in arranging the exchange, subject to availability. Please note that we reserve the right to refuse an exchange if the item is not returned in its original condition.

Return Shipping

Except in cases when the product is damaged or defective, buyers are responsible for the expense of return shipping. We advise utilizing a trackable shipping option and insuring the item to ensure that it gets returned securely. Please be aware that we are not liable for any things that are misplaced or broken in return shipping.

State/Province:

In certain states and provinces, there may be extra requirements pertaining to refund policies. We adhere to all relevant laws and regulations, and any constraints or limitations will be clearly stated on our website and conveyed to customers during the purchase process.

Restrictions And Limitations

If the product is not returned in its original condition or if the request is made beyond the 30-day return window, we reserve the right to refuse a refund or exchange. Products that have been used, assembled, or damaged, things that are on clearance or sale, or that are personalized or customized, are not eligible for refunds or exchanges from us.

Contact Us

Please do not hesitate to reach out to us at sales@tgvstore.com if you have any inquiries or concerns regarding our refund and returns policy. We will be happy to assist you promptly and efficiently.

Thank you for choosing TGV Store. We value your business and want to ensure that you are completely satisfied with your purchase.